Bookings at Phezulu Manor are subject to availability and confirmation.
To request a stay, guests may contact us through the website, email, or phone. A booking is only confirmed once Phezulu Manor has accepted the reservation and any required deposit or payment has been received.
Check-in and check-out times will be confirmed before arrival. Early check-in or late check-out may be possible upon request, subject to availability.
Guests must provide accurate booking information, including the number of guests, stay dates, and any special requests. The maximum number of guests allowed must not be exceeded unless approved in advance.
Cancellation terms may vary depending on the season, length of stay, booking platform, and specific reservation agreement. Guests are encouraged to confirm the applicable cancellation terms before finalising a booking.
In the event of cancellation, refunds or cancellation fees will be handled according to the agreed booking terms.
No-shows or cancellations made too close to the arrival date may result in partial or full charges.
Phezulu Manor reserves the right to cancel or amend a booking if required due to unforeseen circumstances, property maintenance, safety concerns, or events beyond our control. In such cases, we will make reasonable efforts to assist guests with alternative arrangements or applicable refunds.